Policies at Viaimii, LLC
Effective: October 25, 2018
We may collect information from you in two ways – i) you provide it to us and ii) by automated means. When visiting our Sites, you may choose to provide personal information such as when you make a purchase, participate in a promotion, request additional information, or interact with mobile applications or social media. The types of personal information you may provide us includes the following:
• Your name, including up to first, middle, and last names;
• Your contact information, including postal address, e-mail address, and phone numbers;
• Payment information, including payment card information, card number, expiration date, security code, delivery address, and billing address;
• Username and password;
• Purchase history;
• Personal details, including age, date of birth, and gender;
• Physical characteristics, including specific skincare concerns;
• Additional personal information and content you provide us such as reviews, comments, photographs, and survey responses;
• Product preferences;
• Contact information of friends, family, and others you may want to introduce to our products; and,
• Other information provided to us on mobile applications and social media such as user name, profile picture, likes, location, friends list, and additional information such as geolocation details.
This personal information may be used in the following ways:
• Provide services to you;
• Improve the provision of our services to you;
• Process your payment cards and delivery of products;
• Communicate with you, including sending promotional materials, supporting transactions, and administering your participation in special programs;
• Create and manage your account, including your purchase history;
• Respond to your inquiries, as well as assisting with online selection and replenishment;
• Tailor ads displayed to you on our Sites and elsewhere to your history and interests;
• Use the information in other ways if applicable notice is provided to you.; and,
• Comply with applicable legal requirements, industry standards, and our policies.
When you visit the Sites we may collect information about your usage or device by automated means or through the use of certain technologies such as cookies, web server logs, and web beacons. This collection may include IP addresses, unique device identifiers, geo-location data, usage and browsing habits, operating system type, browser type, domain, and other system settings.
The data collected through automated means may be used for system administration, data analytics, market research, to tailor ads displayed to you on the site or elsewhere, and to comply with our [Terms of Service], legal obligations, policies and procedures, and relevant industry standards. We may also use the information collected through automated means for third-party web analytics and targeted advertising, as well as using the information in other ways for which applicable notice is provided to you.
If you are a minor under 18 and have a profile on our Sites, you may ask us to remove reviews or other content that you provided or posted by writing to us at email@example.com. We will begin to process your request within 30 days; note that, although best efforts will be made, your request does not ensure complete or comprehensive removal of content that you provided.
Sites are not direct to children under 13. We do not knowingly collect, use, or disclose personal information from anyone under 13 of age. If we become aware of the collection that a user is under this age, we will not use or maintain the information and will make reasonable efforts to delete such information from our records. If you believe that we might have any information from or about a child under age 13, please contact us at firstname.lastname@example.org.
We use reasonable efforts and safeguards to protect your personal information against loss, unauthorized use, disclosure, or destruction; however, no electronic data transmission or storage of information can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any information you transmit to us or that we collect.
If at any time you prefer to opt-out of receiving communications from us or wish to withdraw consent previously provided for certain use of your personal information, please contact us at email@example.com. Please note that the continued or future use of the Sites indicates your consent to the collection of information, including personal information, that may result from such usage.
General Terms and Conditions
The right to use any product offered by the Company is private to you and cannot be transferred to any others. To use and make purchases on this website you must be at least 18 years old or the legal age of majority in your jurisdiction. The products on the website are intended only for personal, non-commercial, use. By using the website, you agree that you are doing so only for non-commercial purposes and in accordance with applicable laws.
We grant you a limited, revocable, non-transferable, and non-exclusive license to access and make personal use of the website. All information and content on the website, including, but not limited to, design, graphics, written content, text, trademarks, logos, icons, images, and interfaces are the exclusive property of the Company and its licencors and is protected by United States and international laws, including copyright and trademark law.
The Company and its respective owners have the sole proprietary rights to all copyright, trademarks, service marks, trade names, and the right and license to use these trademarks. If you believe that content on our website violates your copyright, please contact us at viaimiillc.com.
Product availability as described on the website may vary based on location, timing, user demand, and overall supply.
Orders and Reselling
Our practice is to confirm orders by e-mail; however, the receipt of an e-mail order confirmation is not an acceptance of an order or a confirmation of an offer to sell a product. We reserve the right to limit order quantity or refuse to service any customer or user of the website. We may also require additional information before accepting or shipping any order.
You may not purchase any product from this website for the purpose of reselling it. If you are interested in selling the Company’s products you should contact us at viaimiillc.com.
Information of any kind provided on the website is intended for reference only and not as a medical manual or advice. While the information presented may help users make informed decisions, it is not intended as a substitute for professional medical advice. Users having a medical issue are directed to seek competent and professional medical advice. The Company assumes no responsibility or liability for any damages, injuries, or losses incurred during or as a result of use of information on the website.
Representations, Warranties, and Limitations of Liability
By using this website you agree that, to the fullest extent permitted by law, the Company will not be responsible or liable under any circumstances for, including but not limited to, access issues with the website, data delivery or non-delivery issues, corruption of data, destruction or modification of data, business interruption, any loss or damage related to using third-party links on the website, any computer viruses or software bugs, system failures, any inaccuracies or omissions in content, for hacking or other unauthorized intrusions into the website, or for any reason or event beyond the Company’s control.
Under no circumstances shall the Company be held liable for any direct, indirect, punitive, compensatory special, subsidiary, or consequential damages of any nature, even if the Company has been advised of the possibility of such damages previously, arising out of or in connection with the use or lack of ability to use the information, materials, and products available on and from this website. While all efforts have been made to ensure the accurateness of the information provided on this website, the Company does not take any responsibility for, nor is liable for, any injuries, damages, or losses incurred as a result of using the information provided on the website.
You are requested to read and understand all directions carefully before taking any action based on the information provided on the website.
To the fullest extent permitted by law, the Company will not be liable for any special, indirect, consequential, incidental, or punitive damages of any kind related to your use of the website.
Resolution of Claims or Disputes
All such arbitration shall be conducted on an individual basis and not on a class-wide basis. You acknowledge and agree that you are particularly forbidden from commencing arbitration proceedings or joining in any arbitration proceedings brought by any other person.
Any notice to the Company for arbitration shall be sent to our registered address. This arbitration provision shall outlive the termination of this Agreement and the closing of your account or membership.
Resolution of Dispute
In the event of any dispute arising between you and Company, we want to provide you with an efficient, cost-effective, and neutral way of resolving the dispute to your satisfaction. This can be done by calling our customer care via phone or contacting us through email.
Return and Shipping Policy
You can return the purchased product if you are not satisfied with its performance or quality. The return must be within 30 days from the date of purchase, which is the same as the date of the invoice. You can initiate a return by following this simple process.
You can call our return department and provide your Customer ID, your Invoice Number, and also mention the reason or reasons why you want to return the product.
You must return the product only to the address provided to you by the customer care executive. We will not be held responsible for the product getting lost or misplaced if it is sent to an address different from the one specifically mentioned for the return of products. Also, make sure that you mention the authorization number on the package clearly on both the top and the bottom of the box. Along with the product, the box must also contain all original documents and materials.
The return must be mandatory shipped using Registered Mail which will give you a tracking number. The unique tracking number will help you track the product and confirm that it has been received at our address. Please note that we are not responsible in any way for shipments lost while they are being returned and you shall not hold us liable for the same.
After we have received your return and checked and found that you are eligible for a refund, the same will be credited to your card or the payment instrument used while making the purchase of the order. Please note that it may take up to 30 days for the refund request to be processed in most cases.
There is no refund available on the shipping fees. Refund will be made for the value mentioned on the order and invoice of the original product after deducting a percentage as a restocking fee.
Shipping Policy Shipping and processing fees are indicated at checkout.
If in stock, your products will ship within 1-3 business days from our facility. Please call or email to know any details related to your product.