Policies at Viaimii, LLC
Privacy
PRIVACY AND COOKIE POLICY
Effective: October 25, 2018
Thank you for visiting Viaimii, LLC’s website, Viaimiillc.com. This privacy policy provides you with information about how we collect, use, share, and protect the information, including personal information, on Viaimiillc.com, as well as on any other websites, mobile applications, and social media we control (collectively, “Sites”). Information collected on the Sites is used to provide and improve our services to you. Please refer to our [Terms of Service] for additional information on the use of our Sites.
We may collect information from you in two ways – i) you provide it to us and ii) by automated means. When visiting our Sites, you may choose to provide personal information such as when you make a purchase, participate in a promotion, request additional information, or interact with mobile applications or social media. The types of personal information you may provide us includes the following:
• Your name, including up to first, middle, and last names;
• Your contact information, including postal address, e-mail address, and phone numbers;
• Payment information, including payment card information, card number, expiration date, security code, delivery address, and billing address;
• Username and password;
• Purchase history;
• Personal details, including age, date of birth, and gender;
• Physical characteristics, including specific skincare concerns;
• Additional personal information and content you provide us such as reviews, comments, photographs, and survey responses;
• Product preferences;
• Contact information of friends, family, and others you may want to introduce to our products; and,
• Other information provided to us on mobile applications and social media such as user name, profile picture, likes, location, friends list, and additional information such as geolocation details.
This personal information may be used in the following ways:
• Provide services to you;
• Improve the provision of our services to you;
• Process your payment cards and delivery of products;
• Communicate with you, including sending promotional materials, supporting transactions, and administering your participation in special programs;
• Create and manage your account, including your purchase history;
• Respond to your inquiries, as well as assisting with online selection and replenishment;
• Tailor ads displayed to you on our Sites and elsewhere to your history and interests;
• Use the information in other ways if applicable notice is provided to you.; and,
• Comply with applicable legal requirements, industry standards, and our policies.
When you visit the Sites we may collect information about your usage or device by automated means or through the use of certain technologies such as cookies, web server logs, and web beacons. This collection may include IP addresses, unique device identifiers, geo-location data, usage and browsing habits, operating system type, browser type, domain, and other system settings.
The data collected through automated means may be used for system administration, data analytics, market research, to tailor ads displayed to you on the site or elsewhere, and to comply with our [Terms of Service], legal obligations, policies and procedures, and relevant industry standards. We may also use the information collected through automated means for third-party web analytics and targeted advertising, as well as using the information in other ways for which applicable notice is provided to you.
We do not rent lists or otherwise sell or disclose personal information we collected about you except as described in this Privacy Policy. We may share information with third-party service providers who perform services on our behalf. We do not authorize these service providers to use or disclose your personal information except as necessary to perform the services on our behalf, such as, by way of examples, web hosting, credit card payments, order fulfillment, shipping, advertising, and marketing services. We may also disclose information about you if required by law or when we believe it is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation. We reserve the right to transfer personal information about you in the event we sell or transfer all or a portion of the business or assets.
California law requires certain disclosures. With respect to web browser “do not track” signals, we do not currently take actions to respond to “do not track” signals. Also, third parties that have content or services on our Sites such as analytics service, a social feature, or an advertising partner, may obtain information about your browsing or usage habits, but this does not include personal information (except as disclosed in this Privacy Policy). We do not knowingly permit such third parties to personal information from our Sites unless you directly provide it to us and we provide to them with your consent.
If you are a minor under 18 and have a profile on our Sites, you may ask us to remove reviews or other content that you provided or posted by writing to us at viaimiillc@gmail.com. We will begin to process your request within 30 days; note that, although best efforts will be made, your request does not ensure complete or comprehensive removal of content that you provided.
Sites are not direct to children under 13. We do not knowingly collect, use, or disclose personal information from anyone under 13 of age. If we become aware of the collection that a user is under this age, we will not use or maintain the information and will make reasonable efforts to delete such information from our records. If you believe that we might have any information from or about a child under age 13, please contact us at viaimiillc@gmail.com.
We use reasonable efforts and safeguards to protect your personal information against loss, unauthorized use, disclosure, or destruction; however, no electronic data transmission or storage of information can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any information you transmit to us or that we collect.
As part of our business operations, we may transfer your personal information to countries other than the country in which it was collected and may be processed and stored outside of the country in which it was collected or in your country of residence. Those countries may not have the same data protection laws and your personal information may be subject to applicable foreign laws. In all cases, including the transfer of information to other countries, we will protect that information as described in this Privacy Policy. By using the Sites, you acknowledge and consent to such transfers of information and, furthermore, consent to the collection, processing, maintenance, and transfer of such information within, to, and from the United States or other applicable countries and jurisdictions, and waive any claims that may arise under those laws.
If at any time you prefer to opt-out of receiving communications from us or wish to withdraw consent previously provided for certain use of your personal information, please contact us at viaimiillc@gmail.com. Please note that the continued or future use of the Sites indicates your consent to the collection of information, including personal information, that may result from such usage.
To the extent, our Sites link to other websites, mobile applications, and social media pages, please note that this Privacy Policy is not applicable to those other digital locations and you should review the applicable privacy policies for those digital locations.
If you have questions about this Privacy Policy you can contact us at viaimiillc@gmail.com.
Terms of Use
Please carefully read the following terms and conditions (“Terms of Use”) before you use the website of Viaimii, LLC (“Company”, “We”, or “Our”). By accessing or using this website you agree to these Terms of Use.
General Terms and Conditions
The right to use any product offered by the Company is private to you and cannot be transferred to any others. To use and make purchases on this website you must be at least 18 years old or the legal age of majority in your jurisdiction. The products on the website are intended only for personal, non-commercial, use. By using the website, you agree that you are doing so only for non-commercial purposes and in accordance with applicable laws.
The Company reserves the right to make changes to the website, policies, and these Terms of Use at any time on a going forward basis without notice.
If you do not agree to these Terms of Use, you do not have the right to access, view, purchase products through the website, or otherwise use the website.
Privacy
We have a Privacy Policy, which can be viewed on the homepage of the website. The Privacy Policy informs you of our practices with respect to the collection, protection, and disclosure of your information.
Intellectual Property
We grant you a limited, revocable, non-transferable, and non-exclusive license to access and make personal use of the website. All information and content on the website, including, but not limited to, design, graphics, written content, text, trademarks, logos, icons, images, and interfaces are the exclusive property of the Company and its licencors and is protected by United States and international laws, including copyright and trademark law.
The Company and its respective owners have the sole proprietary rights to all copyright, trademarks, service marks, trade names, and the right and license to use these trademarks. If you believe that content on our website violates your copyright, please contact us at viaimiillc.com.
Except to the extent provided otherwise in these Terms of Use, you may not, for either personal or commercial purposes, use, reproduce, duplicate, distribute, copy, sell, resell, transmit, modify, license, loan, adapt, reverse engineer or otherwise exploit the website, a portion of it, or any content in the website without the Company’s prior written consent. You may print hard copy portions of this website only for the exclusive purpose of placing an order or for using the website as a personal shopping resource.
Accounts
By using this website you may have the option of setting up an account. When you do so, you will provide your name, e-mail address, and a password. You may, as part of setting up an account, provide additional information, such as payment information, billing information, and shipping address. Any use of your account, including purchases, will be assumed to be made by your or your rightful representatives. You are entirely responsible for use of your account and any information related to it. We may, however, and without otherwise limiting any rights we may have, take any and all action that we deem reasonable or necessary to protect the website, your account and/or the accounts of others. Please notify us immediately if you believe that your account has been compromised or otherwise used without your authorization. We also maintain the right to terminate your account for security reasons, for infringement of these Terms of Use, or for any reason as deemed appropriate at the Company’s sole discretion.
Product Availability
Product availability as described on the website may vary based on location, timing, user demand, and overall supply.
Orders and Reselling
Our practice is to confirm orders by e-mail; however, the receipt of an e-mail order confirmation is not an acceptance of an order or a confirmation of an offer to sell a product. We reserve the right to limit order quantity or refuse to service any customer or user of the website. We may also require additional information before accepting or shipping any order.
You may not purchase any product from this website for the purpose of reselling it. If you are interested in selling the Company’s products you should contact us at viaimiillc.com.
Health Information
Information of any kind provided on the website is intended for reference only and not as a medical manual or advice. While the information presented may help users make informed decisions, it is not intended as a substitute for professional medical advice. Users having a medical issue are directed to seek competent and professional medical advice. The Company assumes no responsibility or liability for any damages, injuries, or losses incurred during or as a result of use of information on the website.
Information Updates
Prices and information made available on this website are subject to change at any time at the sole discretion of the company. We reserve the right to revise and update these Terms of Use at any time without prior notification. You are advised to visit this page regularly to remain updated on information and price revisions.
Representations, Warranties, and Limitations of Liability
This website is presented “as is” and the Company makes no representations or warranties of any kind, express or implied, in connection with these Terms of Use, the website, content on the website, and/or use of the website, including the products sold on the website; this includes, but is not limited to, warranties of merchant ability, non-infringement or fitness for a particular purpose, except to the extent that such representations and warranties are not legal excusable.
By using this website you agree that, to the fullest extent permitted by law, the Company will not be responsible or liable under any circumstances for, including but not limited to, access issues with the website, data delivery or non-delivery issues, corruption of data, destruction or modification of data, business interruption, any loss or damage related to using third-party links on the website, any computer viruses or software bugs, system failures, any inaccuracies or omissions in content, for hacking or other unauthorized intrusions into the website, or for any reason or event beyond the Company’s control.
Under no circumstances shall the Company be held liable for any direct, indirect, punitive, compensatory special, subsidiary, or consequential damages of any nature, even if the Company has been advised of the possibility of such damages previously, arising out of or in connection with the use or lack of ability to use the information, materials, and products available on and from this website. While all efforts have been made to ensure the accurateness of the information provided on this website, the Company does not take any responsibility for, nor is liable for, any injuries, damages, or losses incurred as a result of using the information provided on the website.
You are requested to read and understand all directions carefully before taking any action based on the information provided on the website.
To the fullest extent permitted by law, the Company will not be liable for any special, indirect, consequential, incidental, or punitive damages of any kind related to your use of the website.
Indemnification
By using this website you agree to defend, hold harmless, and indemnify us for any damages, loss, or costs due to any third party claim, action, or demand resulting from your use of the website or breach of these Terms of Use; this includes for any such damages, loss, or costs resulting from your use of spiders, robots, crawlers or comparable data gathering and extraction mechanisms, or any other action you take that imposes an unreasonable load or burden on our website and related infrastructure.
Resolution of Claims or Disputes
With respect to any disputes, they shall be governed by the laws of the District of Columbia as if the Terms of Use were a contract wholly entered into and wholly performed within the District of Columbia. You agree that any claim or dispute between you and the Company or its subsidiaries and affiliates related to use of the website, the Terms of Use and products shall be brought within one (1) year after the cause of action relating to such claim or action arose, and shall be resolved with confidential arbitration in the District of Columbia, you submit the jurisdiction and proceedings thereof, and such arbitration will be final and binding on all parties involved; except, however, to the extent you have violated or threatened to violate our intellectual property rights, our security, or we otherwise have a cause of action in equity, we may seek injunctive or other appropriate relief in any court of competent jurisdiction and venue in any such for such purposes. The arbitration obligation is applicable in all cases which involve claims or disputes that involve a misrepresentation, breach of contract, product liability, violation of a statute, negligence, or any other legal theory. Arbitration shall be conducted under the Consumer-Related Disputes Supplementary Rules then prevailing within the American Arbitration Association. You and the Company acknowledge and agree to waive your right to bring a lawsuit based on such claims and your right to have such lawsuit resolved by a judge or a jury.
All such arbitration shall be conducted on an individual basis and not on a class-wide basis. You acknowledge and agree that you are particularly forbidden from commencing arbitration proceedings or joining in any arbitration proceedings brought by any other person.
Any notice to the Company for arbitration shall be sent to our registered address. This arbitration provision shall outlive the termination of this Agreement and the closing of your account or membership.
Resolution of Dispute
In the event of any dispute arising between you and Company, we want to provide you with an efficient, cost-effective, and neutral way of resolving the dispute to your satisfaction. This can be done by calling our customer care via phone or contacting us through email.
Electronic Notices
You consent to receive any notices, agreements, disclosures, or other communications to which these Terms of Use refer from us electronically, including, without limitation, by posting notices on this website or by e-mail; this does not, however, preclude the Company, at its sole discretion, to provide you with notices, agreements, disclosures, or other communications by certified or registered mail, return receipt requested or by an overnight delivery service. You further consent that all such notices, agreements, disclosures or other communications that we provide to you electronically satisfy any legal requirements that such communications be in writing. To withdraw your consent, please contact us viaimiillc.com and thereafter discontinue use of the website.
Miscellaneous
These Terms and policies incorporated herein represent the comprehensive agreement between you and the Company, and cancel all previous agreements between you and the Company relating to your use of the website and products. If any provision of these Terms of Use is declared or found to be illegal, unenforceable, and unlawful, then such conditions will be ineffective only to the extent that it is found unlawful, unenforceable, or void.
Return and Shipping Policy
You can return the purchased product if you are not satisfied with its performance or quality. The return must be within 30 days from the date of purchase, which is the same as the date of the invoice. You can initiate a return by following this simple process.
You can call our return department and provide your Customer ID, your Invoice Number, and also mention the reason or reasons why you want to return the product.
You must return the product only to the address provided to you by the customer care executive. We will not be held responsible for the product getting lost or misplaced if it is sent to an address different from the one specifically mentioned for the return of products. Also, make sure that you mention the authorization number on the package clearly on both the top and the bottom of the box. Along with the product, the box must also contain all original documents and materials.
The return must be mandatory shipped using Registered Mail which will give you a tracking number. The unique tracking number will help you track the product and confirm that it has been received at our address. Please note that we are not responsible in any way for shipments lost while they are being returned and you shall not hold us liable for the same.
After we have received your return and checked and found that you are eligible for a refund, the same will be credited to your card or the payment instrument used while making the purchase of the order. Please note that it may take up to 30 days for the refund request to be processed in most cases.
There is no refund available on the shipping fees. Refund will be made for the value mentioned on the order and invoice of the original product after deducting a percentage as a restocking fee.
Shipping Policy Shipping and processing fees are indicated at checkout.
If in stock, your products will ship within 1-3 business days from our facility. Please call or email to know any details related to your product.